We at Untung work hard to provide our customers with the trendiest products of impeccable quality at amazing prices. If you do not like the fit, colour or design, simply return/exchange the product within 7 days of delivery. To return/exchange a product, you can raise a request through the Returns & Exchange Center on the website.

In case of returns and exchanges please remember the following points:

  • Returns/exchange requests need to be made within 7 days of the delivery of product.
  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
  • All refunds will be processed through store credit / gift cards. As a policy, we do not offer cash refunds.
  • Store credits / Gift Cards issued will be valid for 1 year and can be used to make purchases only on our website.
  • Refunds against returns are processed after the product is received and approved by our warehouse team, please allow up to 2 weeks for the entire process.
  • Exchanges take between 1-2 weeks depending on the destination pincode.
  • In case of returns, a shipping fee of INR 150 per garment will be charged as shipping and convenience charges.
  • Exchanges are only free for the first time, subsequent exchanges will be chargeable.
  • For pincodes that are unserviceable for return pickups, we request you to self-ship the products to our warehouse. The courier charges for the same will be reimbursed by us (up to 100 INR)

 

How do you return?

  • Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
  • Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
  • Shipping Address for self-ship:

    Studio Grape Private Limited

    #5A & 6, 3rd Floor, Bhanu Nursing Home Rd,
    NGR Layout, Bommanahalli - 560068
    Bengaluru, Karnataka

    Email: hello@untung.in