We at Untung work hard to provide our customers with the trendiest products of impeccable quality at amazing prices. If you do not like the fit, colour or design, simply return/exchange the product within 7 days of delivery. To return/exchange a product, you can raise a request through the Returns & Exchange Center on the website.
In case of returns and exchanges please remember the following points:
- Returns/exchange requests need to be made within 7 days of the delivery of product.
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- All refunds will be processed through store credit / gift cards. As a policy, we do not offer cash refunds.
- Store credits / Gift Cards issued will be valid for 1 year and can be used to make purchases only on our website.
- Refunds against returns are processed after the product is received and approved by our warehouse team, please allow up to 2 weeks for the entire process.
- Exchanges take between 1-2 weeks depending on the destination pincode.
- Exchanges are only free for the first time, subsequent exchanges will be chargeable.
- For pincodes that are unserviceable for return pickups, we request you to self-ship the products to our warehouse. The courier charges upto a maximum of Rs. 100 will be reimbursed by us.
How do you return?
- Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
- Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed a maximum of Rs.100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Shipping Address for self-ship:
Studio Grape Private Limited
#5A & 6, 3rd Floor, Bhanu Nursing Home Rd,
NGR Layout, Bommanahalli - 560068