We at Untung work hard to provide our customers with the trendiest products of impeccable quality at amazing prices. If you do not like the fit, colour or design, simply return/exchange the product within 7 days of delivery. To return/exchange a product, you can raise a request through the Returns & Exchange Center on the website.
In case of returns and exchanges please remember the following points:
- Returns/exchange requests need to be made within 7 days of the delivery of product.
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- All refunds will be processed through store credit / gift cards. As a policy, we do not offer cash refunds.
- Store credits / Gift Cards issued will be valid for 1 year and can be used to make purchases only on our website.
- Refunds against returns are processed after the product is received and approved by our warehouse team, please allow up to 2 weeks for the entire process.
- Exchanges take between 1-2 weeks depending on the destination pincode.
- Exchanges are only free for the first time, subsequent exchanges will be chargeable.
- For pincodes that are unserviceable for return pickups, we request you to self-ship the products to our warehouse. The courier charges upto a maximum of Rs. 100 will be reimbursed by us.
How do you return?
- Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
- Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed a maximum of Rs.100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
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Shipping Address for self-ship:
Studio Grape Private Limited
#5A & 6, 3rd Floor, Bhanu Nursing Home Rd,
NGR Layout, Bommanahalli - 560068
Bengaluru, Karnataka
Email: hello@untung.in